Helpful guidance, in plain language

We support adults and older adults who need help at home with personal care, daily routines, companionship, household tasks or community participation. Eligibility for a specific service can depend on the individual assessment and on any program or funding source involved. Call us and we will tell you honestly whether we are a fit.

We are based at 1408 1/2 Madison Avenue in Baltimore and serve Baltimore and surrounding Maryland communities. If you are just outside the area, call us anyway. We will tell you either way rather than leave you guessing.

Call 443-559-7034 or fill in the short Request Care form. You only need to share basic contact and scheduling details. We will collect anything further by phone.

We call you back, usually within one business day, to understand the situation and answer questions. If we look like a good fit, we arrange an assessment, agree a plan of care with you, and then introduce the caregiver before services begin.

It depends on the type of support, the schedule requested and any program requirements. Some situations can be arranged quickly; others take longer because of authorizations. We will give you a realistic timeline on the first call rather than an optimistic one.

Depending on the situation, home care may be paid privately, through a Medicaid or waiver program, through long-term care insurance, or through another program. What applies in a specific case depends on eligibility and current authorizations. Tell us what you have and we will help you understand the options.

Caregivers go through our screening and hiring process before working with clients. Matching then considers the type of support needed, the schedule, the household and, where possible, personality and language preferences. If the match is not right, tell us and we will work on a change.

Yes. Fit matters, and asking for a change is a normal request, not a complaint. Contact the office and we will look at alternatives.

No. Our caregivers provide non-medical support. They do not diagnose or treat conditions, provide skilled nursing or therapy services, or administer medication. They can provide medication reminders where that is part of the plan of care.

Tell us as early as you can and we will look at adjusting hours, tasks or timing. Plans of care are meant to be reviewed and updated as circumstances change.

Use the caregiver application, or call the office. We will review your application and contact you about next steps, including interview and screening requirements.

Requirements depend on the role. Some positions call for a specific certification; others are open to candidates with the right character who are willing to learn. Apply and tell us honestly where you are. We would rather have that conversation than have you rule yourself out.

Yes. Our office hours are Monday to Friday, 8:00 AM to 5:00 PM, and the same number (443-559-7034) is answered 24/7 for after-hours needs. For medical emergencies, always call 911.

Call the office and ask to speak with the administrator, or use the contact form. Concerns are taken seriously and will never affect the care someone receives.